Refund & Return Policy

Gaika's Goodies — gaikasgoodies.store

Effective Date: July 31, 2026

All Sales Are Final

Because each item in our shop is handmade and hand-drawn in small batches, we do not accept returns or exchanges for change of mind, except where required by law.

However, we stand behind everything we make — if something goes wrong with your order, we will make it right.

Order Cancellations

If you need to cancel or change your order (for example, you entered the wrong address or ordered by mistake), please email us at gaika@gaikasgoodies.store as soon as possible. We can cancel or edit an order within 24 hours of purchase, as long as it has not yet shipped. Once an order has shipped, it can no longer be canceled.

Damaged, Incorrect, or Missing Orders

Please contact us at gaika@gaikasgoodies.store within 14 days of the delivery date if:

• Your item arrived damaged;
• You received the wrong item;
• Your tracking shows "delivered" but the package has not arrived.

Please include:

• Your order number;
• A brief description of the issue;
• For damaged or incorrect items: photos of the product and packaging.

Depending on the situation, we will offer one of the following:

• A free replacement;
• Store credit;
• A refund to your original payment method.

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

Lost or Delayed Packages

If your package appears lost in transit (no tracking updates for 10 or more days), please contact us and we will work with the carrier to locate it or resolve the issue.

We are not responsible for delays caused by the shipping carrier once a package is in transit, but we will always do our best to help you track it down.

What We Can't Cover

We are unable to refund or replace:

• Items damaged by normal wear and tear, misuse, or accidental damage after delivery;
• Orders shipped to an incorrect address provided at checkout. Please double-check your shipping address before placing your order! If a package is returned to us due to an address error, we're happy to reship it for the cost of new postage.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

Questions?

Reach out anytime at gaika@gaikasgoodies.store — we're happy to help.

Thank you so much for supporting handmade art. We truly put care into each piece and want this to be a joyful experience for you. 🤍